Returns and Exchanges

The Customer can easily return the products purchased from the online store because they simply changed their mind, within fourteen (14) days of receiving them. The Customer can send them at their own expense to the address of our company. In particular, the Customer has the above right to return a product purchased from the online store without stating the reasons, under the following terms and conditions:

(a) Within a period of fourteen (14) days from the date of delivery (in the case of products) and in the case of many goods ordered by the Customer with one order and delivered separately from the time of receipt and the last, the Customer is entitled to withdraw from the sale (hereinafter "Withdrawal").

(b) This withdrawal is unjustified and the Customer must return the product exactly in the excellent condition in which it was received. In particular, the returned product must not have been used, must be in excellent condition ("as new"), as just before its sale, in its complete original packaging, which must not have any tears or damage / deterioration) and with all the contents of the original packaging. In addition, in order for the product to be returned, the original purchase document (retail receipt, invoice) must be presented by the person who originally purchased the product and whose details are printed on the purchase document.

(c) The return of the item is accepted, only if the Customer has previously paid any amount charged to the company for sending the product and the shipping costs for its return.

(d) The declaration of withdrawal is exercised in writing by completing the relevant form and sending it to the postal address of the company (Charilaou Trikoupi Street no. 3, Chalastra, Thessaloniki, 57300) and the company is obliged to confirm in writing the receipt of the withdrawal statement as soon as it is received.

(e) Following the withdrawal statement, the company is obliged to return to the Customer the price received. In case of debiting the Customer by credit card, the company, once it has received the amount from the Bank, will be obliged to inform the Bank about the cancellation of the transaction and the Bank will take any action. The company after this information is not responsible for the time and manner of execution of the rebuttal, which is regulated by the contract concluded between the issuing bank and the Customer.

(f) The refund to the Customer due to withdrawal  will be made no later than fourteen (14) working days from the time the company received proven knowledge of the withdrawal.

(g) The Customer is liable to indemnify the business if he made use of anything other than the predetermined one to ascertain the nature, characteristics and operation of the goods in the period up to the declaration of withdrawal, and the business is entitled to agree with the Customer its compensation even by mutual set-off. If the Customer exercises the right of withdrawal, any concluded contracts expire automatically, at no cost for the Customer.

Exceptions to the Right of Withdrawal

The right of withdrawal from article 4 § 10 of Law 2251/1994 does not apply: Products which are not suitable for return, for reasons of health protection (eg socks, underwear, etc.) or for reasons of hygiene, and which have been unsealed after delivery, such as personal care items. Products that have been used.

Claims due to defect or lack of contracted property

Withdrawal does not concern defective products or products in which there is a lack of contracted quality, which are covered by their respective warranties. 

Seller Liability for real defects or lack of agreed properties

In the event of liability of the company for a real defect or lack of agreed quality of the product, the Customer is entitled at their choice: a) to demand, without charge, the correction or replacement of the product with another, unless such action is impossible or requires disproportionate costs, b) to request a reduction in price or c) to withdraw from the contract of sale, unless it is an insignificant actual defect. In order for a property to be considered contracted, it must have been agreed in writing. If the Customer chooses to correct or replace the product, the company must make a correction or replacement in a reasonable time.

The above legal (Civil Code 540) rights of the Customer expire after two years.

In any case that the Customer finds a defect, they have the opportunity to contact the online store immediately after delivery on the same day or the next business day by phone or email. If a product is declared defective by the Customer, the company explicitly reserves the right to diagnose the product as defective by competent technicians.

Limitation of liability: The company is released from the above obligations if it notified the Customer and so they knew of the defect or flaw in the product. In addition, the company does not provide a guarantee, nor does it guarantee protection for the suitability of a product sold for any specific purpose.