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Terms of Use


Our website "www.maxshop.gr" is an e-commerce store selling products over the Internet (hereinafter referred to as "e-shop" or "website") with the distinctive title "Max shop". Any user who enters and trades or uses the services of the online store (hereinafter referred to as "visitor" and / or "user" or "customer" depending on whether they are limited to visiting only the store or places and orders and sells products and services) is deemed to agree and unconditionally accept the following terms set forth herein, without exception. If a user does not agree with these terms, then they must responsibly refrain from visiting, using the website as well as from any transaction or use of the services of the online store.


Terms of use

Our company reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes the obligation to inform consumers of any change, through the pages of this online store. Contracts through the online store are drawn up in the Greek language.

Our company is committed to the accuracy, truth and completeness of the information provided in the online store, in terms of the identity of the company and the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not bound by electronic data entries made by mistake / inadvertence during the common experience and is entitled to correct them whenever it realizes their existence.

Limitation of Liability

Our company fully complies with the provisions of the Civil Code regarding sales as well as the provisions of Law 2251/1994 on Consumer Protection as amended and being in force. 

Our company in the context of its transactions from the online store informs the Customer based on the dispensable data of availability or not of the products and in no case can guarantee the availability of them. In any case, our company undertakes to inform the Customer in time for the non-availability, in which case it does not bear any further responsibility. 

Our company tries to provide high quality services daily. In good faith, the company is not responsible or liable for any errors in features, photos and product prices listed on the site and cannot guarantee that there will be no errors for any reason when entering and / or updating the features and / and the price of a product. 

Our company is not responsible for any unauthorized interventions of third parties in products and / or services and / or information available through the online store. 

Our company does not declare in any way that the information contained in the documents and announcements published on this server is appropriate for any purpose. Any such document and related graphic representation is provided "as is" without any warranty of any kind. 

Our company is not responsible or liable for any damages and non-pecuniary harm resulting from the inability to provide support services. 

Our company makes every effort to provide high quality services but cannot guarantee that there will be no interruptions or errors.

User Responsibility

Every User is free to use the site in accordance with the Law and good manners. The responsibility for the contents of the transactions belongs exclusively to the User. Our company does not exercise any kind of correction or intervention in the data transferred by the User. The User must fill in the following fields correctly and accurately: name, address, message, etc. in the online contact forms. The use of the site is subject to Greek, European and International laws and the User agrees not to use our site in order to violate these laws. 

In the context of the above, the User agrees and undertakes not to use the online store for:

1. sending, publishing, e-mailing or otherwise transmitting any content that is unlawful for any reason, infringing on or harming the business or any third party or infringing on the confidentiality or confidentiality of any person; , posting, e-mailing or otherwise transmitting any content that offends users' morals, social values, minority, etc., 3. sending, publishing, e-mailing or otherwise transmitting any content for which users do not have the right to transmit in accordance with the law or applicable contracts (such as inside information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), 4. posting, publication , e-mail or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary property; for the purpose of interrupting, causing damage, destroying or equipping the operation of any computer software or hardware, 6. intentional or unintentional violation of applicable laws or regulations, 7. harassing third parties in any way, 8. collecting or storing personal data about other users.

In addition, the User agrees that all members, associates, employees, management, shareholders and other associates of the company are not responsible for anything that arises from third party members who use the site. Any use contrary to the above except for accidents or civil penalties results in termination of services provided without notice.


On our website, all transactions are carried out in accordance with the applicable law for conducting distance transactions (Law 2251/1994 On consumer protection and as amended and in force). By accepting the terms of use and conditions here, the user accepts that all transactions he will make on the website will be made in accordance with the above Law, as well as all relevant laws and regulations.


Limitations of Liability: 

In the context of good faith and transactional ethics, the company is not obliged to accept an order and enter into a sale of products and / or services, which due to typographical or computer error, appear in the online store with an incorrect price, ie lower or higher than the current one. during that period. If in order such an error in the price is found only in a part of the ordered products, then the order is valid and executed normally for the other products and is considered incomplete for the products in which the error was found, unless the items in the order are related, they are to be used as a whole and operate as a unit with each other and the Customer states that the partial fulfillment of the order does not serve his needs or interests, so the company must cancel the entire order.

In case of incorrect shipment of non-ordered products, their unconditional receipt or failure to inform the company and return of products can not be considered as consent, acceptance or declaration of intent to purchase them. In case a return is requested by the company and the Customer is late to return these products for more than seven (7) calendar days then this refusal constitutes a statement of intent to purchase the items and the order is considered confirmed and the Customer owes to pay their value.

Right of withdrawal from the distance contracts based on Law 2251/1994 (as amended by Joint Ministerial Decision Z1-891 / 2013) - Return of products:

The Customer can easily return the products he has bought from the online store because he simply changed his mind, within fourteen (14) days of receiving them. The Customer can send them at his own expense to the address of our company. In particular, the Customer has the above right to return a product purchased from the online store without stating the reasons, under the following terms and conditions: (a) Within fourteen (14) calendar days from the date of delivery (in the case of products) and in case of many goods ordered by the Customer with one order and delivered separately from the time of receipt and the latter, the Customer is entitled to withdraw from the sale (hereinafter "Withdrawal"). (b) This withdrawal is unjustified and the Customer must return the product exactly in the excellent condition it received. In particular, the returned product must not have been used, must be in excellent condition ("as new"), as just before its sale, in its complete original packaging, which must not have any tears or damage / deterioration) and with all the contents of the original packaging. In addition, in order for the product to be returned, the original purchase document (retail receipt, invoice) must be presented by the person who originally purchased the product and whose details are printed on the purchase document. (c) The return of the item is accepted, only if the Customer has previously paid any amount charged to the company for sending the product to him and the shipping costs for its return. (d) The declaration of withdrawal is exercised in writing by completing the relevant form and sending it to the postal address of the company (Charilaou Trikoupi Street no. 3, Chalastra, Thessaloniki, area 57300) and the company is obliged to confirm in writing its receipt. withdrawal statement as soon as it is received. (d) Following the withdrawal statement, the company is obliged to return to the Customer the price received. In case of debiting the Customer by credit card, the company, once it has received the price from the Bank, will be obliged to inform the Bank about the cancellation of the transaction and the Bank will take any action. The company after this information bears no responsibility for the time and manner of execution of the rebuttal, which is regulated by the contract drawn up between the issuing bank and the Customer. (e) The return of the price due to withdrawal to the Customer will be made no later than fourteen (14) working days from the time the company received proven knowledge of its withdrawal. (f) The Customer is liable to indemnify the business if he made use of anything other than that necessary to establish the nature, characteristics and operation of the goods in the period up to the declaration of withdrawal, and the business is entitled to agree with the Customer its compensation even with mutual offset If the Customer exercises the right of withdrawal any concluded contracts expire automatically, at no cost to the Customer.

Exceptions to the Right of Withdrawal: The right of withdrawal from article 4 § 10 of Law 2251/1994 does not apply to: Products which are not suitable for return, for reasons of health protection (eg socks, underwear, etc.) or for reasons of hygiene, and which have unsealed after delivery, such as personal care items. Products that have been used.

Claims due to defect or lack of contracted property

Withdrawal does not concern defective products or products in which there is a lack of contracted quality, which are covered by their respective warranties. Seller Liability for Real Defects or Lack of Agreed Properties In the event of liability of the company for a real defect or lack of agreed quality of the product, the Customer is entitled at his choice: a) to demand, without charge, the correction or replacement of the product with another , unless such action is impossible or requires disproportionate costs, b) to request a reduction in price or c) to withdraw from the contract of sale, unless it is an insignificant actual defect. In order for a property to be considered contracted, it must have been agreed in writing. If the Customer chooses to correct or replace the product, the company must make a correction or replacement in a reasonable time.

The above legal (Civil Code 540) rights of the Customer expire after two years for mobile phones.

In any case that the Customer finds a defect, he has the opportunity to contact the online store immediately after delivery on the same day or the next business day by phone or email…. If a product is declared defective by the Customer, the company explicitly reserves the right to diagnose the product as defective by competent technicians.

Limitation of liability: The company is released from the above obligations if it notified the Customer and so he knew, the defect or defect in the product. In addition, the company does not provide a guarantee, nor does it guarantee protection for the suitability of a product sold for any specific purpose.


The company is responsible for processing and must manage and protect the personal data of visitors and users of the site in accordance with the General Regulation for the Protection of Personal Data (679/2016), as well as in accordance with national, Community and international law. on the protection of the rights and freedoms of individuals with regard to the processing of personal data, as the case may be.

The Privacy Policy is intended to help you understand why we collect your personal data and how we use it. We hope you all take the time to read it carefully. 

Use of information 

The company uses the data of the visitors (Name, Surname, e-mail address, message), if they have been registered through the contact form of the website to contact you.

The Company uses the data of the visitors through the use of cookies for the improvement of the website and the adaptation of the way in which the visitors browse it and their best experience.

What are cookies and how do we control them?

The Company's website uses cookies to collect information. Cookies are small data files, which are placed on your computer or other devices (smartphones, tablets) when you browse the website. They are used to "remember" when your computer or device has access to our web pages. Cookies are necessary for the effective operation of our websites and to help you have the best possible access to our services. They are also used to customize the services offered and advertised to you, both on our websites and on other websites or social media. Some cookies collect information about your browsing when you access a website from the same computer or device. This includes information about the pages being displayed, the services you are monitoring, and your browsing of the site. We do not use cookies to collect or record information about your name, address or other contact information. Our Company may use cookies to monitor your browsing exclusively and for no other reason.

Our Company Privacy Policy provides detailed information on when and why we collect your personal data, how we use and process it, and how long we retain it.

Data collection 

We request only the absolutely necessary information to achieve the purpose of your service and information: For the contact form: name, surname, e-mail address and your message.

How we process your personal data and for what reasons

We process your personal data when we are going to provide you our services or for specific purposes, including communication: Concerning communication, your personal data is used for your information or for any other difficulty, question or inquiry arises about the proper execution of our services. In the event that you choose to contact us through the contact form, none of the data you enter is stored on this site nor is it transmitted or processed by any person.

Retention time of personal data

Our company and the commissioned data processors maintain and process your data for the period of time necessary to achieve the purposes of the business, such as execution of the purchase and delivery and communication. At the end of this retention period, your data will be deleted completely or anonymously, with the collection of other data that no longer serves the purposes of the company.

Data protection assurance

When you provide us with your personal data, we take steps to ensure that it is kept and managed securely. In order to protect your personal data, we take adequate physical, technical and organizational measures to protect them. We update and control the security technology we use on an ongoing basis. We restrict access to your personal data to only those who need to know this data in order to provide you with the services you desire. Among other things, we have implemented the following technical and organizational measures and procedures to protect your personal data from any loss, alteration, illegal processing or alteration: 

* access to your personal data is limited to the number of persons authorized for those purposes

* IT systems used for data processing are accessed only by authorized persons

* access to these IT systems is monitored to detect and prevent unauthorized access immediately

* the use of computer information systems and programs that are installed in a way that minimizes the use of personal data and / or user authentication data

* the implementation of security measures using state-of-the-art encryption to protect sensitive information transmitted over the Internet (SSL encryption protocol)

* adoption of individual procedures for the protection of personal data and their secure deletion / destruction

* periodic check (every 5 years) and deactivation of inactive accounts 

Data processing by third parties and disclosure:

We do not transfer your personal data to third parties, except to those with whom we work and who are necessary or facilitate the purposes of the business, but always under conditions that fully ensure that your personal information is not subject to any illegal processing, i.e. other than the purpose of the transmission in accordance with the above. 

In any case, our company will not make available for sale or otherwise transmit or publish personal data of visitors / users of its website to third parties, without the explicit consent of the visitor / user, except for the application of relevant legal dictates, if required by a court decision or a decision of another public authority and to the competent authorities only.

In any case, unauthorized access to your personal data is prohibited.

In short, the processors have agreed and contractually committed with our company:

  • to maintain confidentiality,
  • not send your data to third parties without the permission of the company,
  • take appropriate security measures,
  • comply with the legal framework for the protection of personal data and in particular Regulation 679/2016 / EU (otherwise GDPR)

To offer and implement services and projects, our customers often provide information of their own customers. Our Company as a third party data processor fully complies with the requirements of the General Regulation for Data Protection (Regulation 2016/679).

Your Rights

According to the law for the protection of individuals against the processing of personal data (Regulation 2016/679) and for the free movement of data you have the opportunity to exercise the following rights: 

a) Access and Information This means that you have the right to be informed by us if we process your data. You have, therefore, the right to obtain information about what data we have collected, for what purpose we have collected it, for how long we will keep it, to whom we give it, if automated decision-making is done, but also about your other rights, such as correction, deletion of data, restriction of processing and submission of a complaint to the Personal Data Protection Authority. 

b) Correction You have the right to ask us to correct any inaccurate information about you or even to complete additional information about you (eg name correction or change of address notification).

c) Restriction and anti-processing You have the right to ask us to restrict or exclude the processing of your personal data if you question the accuracy of the information we hold about you, if you realize that we are processing your data illegally or if you no longer want to receive promotional messages for our services. At any time, you have the right to object to the processing of your personal data used for special purposes, such as direct marketing, research, etc.

d) Withdrawal of consent If you have given your consent to the collection, processing and use of your personal data, you may revoke your consent at any time with future effect. 

e) Portability You can ask us to receive in readable form the data you have provided or you have the right to ask us to transfer your personal data to another organization for you. 

f) Deletion / Oblivion You have the right to ask us in writing to delete your personal data, when it is no longer necessary in relation to the purpose for which it was collected, if you wish to withdraw your consent to their processing and if your data is submitted in illegal processing in violation of the Regulation on Personal Data Protection. After we receive a request for deletion, we will permanently delete your registration and all data related to it within 30 days of receiving the request. 

g) Submitting a complaint to the competent authority Finally, you have the right to file a complaint to the competent Greek independent authority, which is the Personal Data Protection Authority, in case of illegal processing of your data (http://www.dpa.gr/)

How to find out about any changes to this Policy

We update this Privacy Policy whenever necessary. If there are significant changes to the Privacy Policy or the way we use your Personal Data, we will post this update on our website before the changes take effect. We encourage you to read this Policy from time to time to know how your Data is protected.

Applicable law when processing data

Applicable Law is the Greek Law, as formulated in accordance with the General Regulation for the Protection of Personal Data 2016/679 / EU, and in general the current national and European legislative and regulatory framework for the protection of personal data.


We hope this Privacy Policy has helped you understand how we handle your Personal Data and your rights to control the handling of our business. If you have any questions that are not covered, or comments and concerns you may have regarding our Privacy Policy please contact us and we will assist you immediately: Email: info@max-shop.gr Phone: 2310793927